Refund Policy

River Root Fisheries and Farm Limited is confident in the quality of our digital products. We offer a 30-day money-back guarantee on all eligible purchases from the date of purchase.

This means that within 30 days of buying a course, eBook, template, or tool access, if you are unsatisfied for any reason, you may request a full refund. We will process it without requiring detailed justification, because your trust matters more to us than a single transaction.

This guarantee reflects our commitment to delivering genuine value to every farmer and agribusiness professional who invests in our resources.

The following products qualify for a full refund within 30 days of purchase:

• Online courses and video tutorials (if less than 30% of the course content has been accessed)
• Downloadable eBooks and PDF guides (if downloaded within 30 days and a technical defect is reported)
• Farm management templates and spreadsheets (if a material defect or inaccuracy is identified)
• Market intelligence reports (if the report is found to contain significant factual errors)
• Consultation session bookings (if cancelled at least 24 hours before the scheduled time)

The following are not eligible for refunds:

• Courses where more than 30% of the content has been consumed or completed
• Products purchased using a promotional discount of 50% or more
• Consultation sessions cancelled less than 24 hours before the scheduled time
• Downloadable products where the issue is a matter of personal preference, not a defect
• Products explicitly marked as 'Non-Refundable' or 'Final Sale' at the time of purchase
• Refund requests submitted more than 30 days after the original purchase date
• Accounts found to have abused our refund policy (e.g., repeated purchase-and-refund cycles)

We reserve the right to decline a refund request that appears to be made in bad faith or violates our Terms of Service.

Requesting a refund is simple. Follow these steps:

You can also use our Contact Form and select "Technical Support" as the topic.

Once your refund is approved:

• Card payments (Visa, Mastercard, Verve): 5–10 business days to reflect on your statement
• Paystack / Flutterwave: 3–7 business days
• Bank transfer: 2–5 business days to the account used for payment
• USSD payments: refunded to the originating mobile account within 5–7 business days

Refunds are processed in the currency of the original transaction. River Root is not responsible for exchange rate differences or fees charged by your bank.

If your refund has not appeared after the stated timeframe, please contact your bank first, then reach out to us if the issue persists.

In some circumstances, a partial refund may be offered instead of a full refund:

• Courses where 30%–60% of content has been accessed (pro-rated refund based on unused content)
• Bundle purchases where only specific items within the bundle are disputed
• Consultation sessions that began but were cut short due to technical issues on our side
• Cases where a coupon discount was applied — refund is calculated on the amount actually paid

Partial refund amounts are assessed on a case-by-case basis and communicated clearly before processing.

If you experience a technical problem that prevents you from accessing or using a product you purchased (e.g., download failure, corrupted file, broken video), please contact our support team immediately.

We will:

• Attempt to resolve the technical issue within 48 hours
• Provide an alternative download link or access method if available
• Issue a full refund if the issue cannot be resolved within 5 business days

Technical issues must be reported within 14 days of purchase to qualify for this resolution path.

We encourage you to contact us directly before initiating a chargeback with your bank or payment provider. We are committed to resolving all disputes fairly and quickly.

Initiating a chargeback without first contacting River Root may result in:

• Immediate suspension of your account and access to all purchased products
• A blacklisting from future purchases on the platform
• Recovery of chargeback-related fees from any outstanding credit owed

If a chargeback is resolved in your favour by your bank, we will honour the outcome while retaining the right to restrict future access.

We understand that exceptional circumstances arise. We handle the following on a case-by-case basis:

• Bereavement or serious illness — we may extend the 30-day window with documentation
• Accidental duplicate purchase — full refund of the duplicate order, issued immediately
• Product significantly different from description — full refund plus a written apology
• Pricing error — we will honour the correct price or offer a full refund if you prefer

We strive to be fair and human. If your situation doesn't fit neatly into any category, please reach out and we will work with you to find the right resolution.

For all refund requests or queries, our dedicated support team is ready to help: